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Common Questions
Everything you need to know
Real answers to the questions businesses ask before signing up.
Review Taker connects to your Google Business Profile and monitors for new reviews every 5 minutes. When a new review arrives, AI generates a personalised, natural-sounding response and either posts it automatically or queues it for your approval — your choice. It runs 24/7 so no review goes unanswered, even at 2 AM.
Plans start from $4.99/month for a single location. All plans include a 14-day free trial — no credit card required. Yearly billing saves 20%. The Business Plus plan ($9.99/month) covers up to 5 locations and is the most popular for growing businesses.
New reviews are detected within 5 minutes. After detection, the AI generates and (if you're in auto-post mode) posts the response immediately. In manual mode, you'll see it in your queue within minutes. Either way, no review sits unanswered for hours.
Yes — and this is where Review Taker really earns its keep. You set custom rules per star rating. Many businesses auto-post responses to 4 and 5-star reviews, then route 1 and 2-star reviews to manual approval so you can review them personally before anything goes live. You stay in full control of sensitive situations.
They sound like your business wrote them. Responses are generated using your business name, a description you write, and tone preferences you set. Each one is unique and addresses the specific content of the review. Customers regularly compliment business owners on their thoughtful responses — not knowing they were AI-generated.
Absolutely. The Business Plus plan supports up to 5 locations with separate settings per location. The Enterprise plan is unlimited — used by franchise operators, hotel chains, multi-clinic groups, and agencies managing review profiles for multiple clients. Each location gets its own tone, rules, and response style.
You're always in control. Edit any response before it's posted, hit regenerate for a completely new version, or reject it. In manual approval mode, nothing posts without your sign-off. You can also switch between auto-post and manual approval at any time from your settings.
Under 2 minutes. Click "Start Free Trial", sign in with your Google account, and select your business location. Review Taker connects to your Google Business Profile immediately and starts monitoring. There's nothing to install, no API keys to configure, no technical setup.